If you want to take a short break from using our Fixed Odds, Casino or Speed Betting service you can do so by taking a timeout for a specified period of 1 day up to a maximum of 6 weeks.
Once you request a timeout from Fixed Odds, Casino or Speed Betting, you will not be able to use that part of the account, although you will be able to access your account to withdraw any remaining balance. It will not be possible to reactivate your account until the timeout period has ended.
If you would like to request a timeout period please log in to your account and click on the Responsible Gambling tab, this is located in the account details section of ‘My Account’. https://sports.spreadex.com/Account/
Once the requested timeout period has finished, you can continue to use the account.
If you want to prevent yourself from gambling for a longer period of time you may wish to Self-Exclude, as detailed below.
1b) Self Exclusion
There follows a description of our procedures for self-exclusion.
You may request to be self-excluded from one or more of our gambling and betting services (comprising our casino service; fixed odds service and spread betting service) at any time for an initial minimum period of six months. You have the option of extending this for one or more further periods of at least six months at any time up to a total of up to five years.
If you are considering self-excluding from our Fixed Odds, Casino or Speed Betting service please log in to your account and click on the Responsible Gambling tab, this is located in the account details section of ‘My Account’. https://sports.spreadex.com/Account/
If you do not wish to self-exclude online and/or you are considering self-excluding from our Spread Betting service you may request a self-exclusion form from us either in person by attending our offices at Churchill House, Upper Marlborough Road, St Albans, AL1 3UU; over the telephone by calling our Back Office team on 01727 895000; or by email to firstname.lastname@example.org. In response to a request being received from you for a self-exclusion form, we shall email it to you. It is your responsibility to sign this form and to return it to us by email to email@example.com . Please note that you are required to take this action in order for our self-exclusion procedures to take effect.
Upon receipt of an online request or signed self-exclusion form we shall take steps as soon as reasonably practicable to prevent you for an initial six month period (or for such extended period as you may have specified) from participating in the gambling and/or betting service that you have requested to be excluded from in your signed self-exclusion form. Within two days of receipt of the signed self-exclusion form we shall remove you from all marketing lists used by the company.
At the end of your initial six months self-exclusion period (or at the end of such extended period as you may have specified), your self-exclusion will remain in place for a minimum of seven years, unless and until you confirm to us in person or over the telephone that you wish to resume participating in the gambling and/or betting service that you are currently self-excluded from. Upon receiving this confirmation, we shall email to you self-exclusion revocation form. It is your responsibility to sign this form and to return it to us by email to firstname.lastname@example.org . Please note that you are required to take this action in order for our self-exclusion revocation procedures to take effect.
Upon receipt of a signed self-exclusion revocation form, we shall give you 24 hours to cool off before you may resume participating in the gambling and/or betting service that you are currently excluded from. You may withdraw your self-exclusion revocation at any time during the cooling off period.
Please note that we are not required to, and do not, carry out any particular assessment or judgment as to whether a previously self-excluded individual should again be able to participate in the gambling and/or betting services we offer.
We assume no legal duty to you in relation to your request to self-exclude. We expressly disclaim any legal liability for the consequences of your continuing to participate in our gambling and/or betting services as a result of a failure by us to implement our self-exclusion procedures following receipt of your self-exclusion form.
If you are considering self-exclusion, we would recommend that you contact all gambling and betting companies with whom you have accounts and ask to self-exclude with them too. We also recommend that consideration is given to the installation of software that will allow you to block access to internet fixed odds and/or casino gambling websites as described in the Filtering Systems section below.
Our customer service staff receive training so they are fully aware of the issues of problem gambling.
Whilst the majority of people do bet within their means, for some gambling can become a problem. It may help you to keep control by following these guidelines:
Gambling should be entertaining and not seen as a way of making money
You should establish limits for deposits, stakes and even losses before you start gambling
Avoid chasing losses
Only gamble what you can afford to lose
Keep track of the time and amount you spend gambling
If you want to have a break from gambling you can use our self-exclusion measure (details are provided above)
If you need further help or to talk to someone about responsible gambling then contact one of the appropriate organisations, whose details are listed below:
Gamblers Anonymous: www.gamblersanonymous.org.uk
GamCare: www.gamcare.org.uk or UK helpline 0808 8020 133
Gambling Therapy: www.gamblingtherapy.org
Gamble Aware: www.gambleaware.co.uk
If you are concerned that gambling may be having a negative impact on your (or someone else's) life, then the following questions may help you find out:
Do you stay away from work, college or school to gamble?
Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
Do you gamble until you lose all your money?
Have you ever lied to cover up the amount of money or time you have spent gambling?
Have others ever criticised your gambling?
Have you lied, stolen or borrowed to maintain betting habits?
Have you lost interest in your family, friends or hobbies?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this, please contact one of the appropriate organisations listed above.
It is against the law for those under the age of 18 to open an account and bet with us. We take our responsibilities in this regard very seriously. We carry out age verification checks on all customers. We reserve the right to ask for proof of age from any customer, and customer accounts may be suspended until satisfactory proof of age is provided or if we think the account may be being used by someone under the age of 18. Anyone under the age of 18 found to be using this site will have any winnings forfeited and also will be reported to the police. Spreadex displays an 'over 18's only' message on all its web pages.
If you share your computer with friends and family who are under the legal age to register or bet with our site, or if you believe that you may have a gambling problem, there are a number of third party applications that can be used to monitor or restrict the computer's access to the internet:
The Internet Matters website, run by an independent not-for-profit organisation to help parents keep their children safe online, provides a guide on how to set parental controls on computers and mobile devices: www.internetmatters.org
Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
Cyberpatrol safety software enables control of internet access: www.cyberpatrol.com
Gamblock software blocks access to gambling websites: www.gamblock.com
CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com
Fixed Odds Deposit Limits
If you want an extra safety net while gambling you can place deposit limits placed on your fixed odds account. To change your deposit limits login to your account click on “my account and then “responsible gambling”. Or please contact our customer service team for details.
If you want an extra safety net while gambling you can have certain limits placed on your casino account. We are able to set limits on the amount bet and losses on either a daily, weekly or monthly basis, and we can set a time limit on each session. Please email our customer service team for details.
Casino Reality Checks
A configurable 'Reality Check' time can be set for the desktop Casino website so that, after 1,2 or 3 hours, a warning popup is displayed in the game window. This popup gives options to continue, view account ledger and/or logout.
To set your reality check login to your account click on “my account and then “responsible gambling”.
2. GENERAL MATTERS
We will classify you as a Retail Client, Professional Client or Eligible Counterparty. The greatest degree of protection is afforded to Retail Clients.
You will be notified of your categorisation when you open an account. We may re-classify you, and it is possible for you to request re-classification. Either way we would require your written consent, or we will enter into a new written agreement with you.
If you have been categorised as a Professional Client or an Eligible Counterparty you are entitled to request us to re-categorise you as a client that benefits from a higher degree of protection. However, it is your responsibility to ask for this.
When considering your application, classifying and dealing with you, we rely on information that you provide. If there is any material change in that information it is your responsibility to advise us in writing, eg: change in address, residence, contact details, employment, financial situation etc.
In particular, if you are a Professional Client you are responsible for keeping us informed about any change that could affect your current categorisation.
Clients normally only have one account, and Spreadex's 'Customer Agreement' applies to all clients who open an account and every client is asked to acknowledge that they have read and understand it. In the event of any perceived conflict between the ‘Customer Agreement’ and this code of practice, the 'Customer Agreement' shall always prevail.
We may communicate with each other in writing (including fax), by email or by any other means of electronic communication or orally (including by telephone). We may also communicate with you through our website. We will ensure that the method of sending emails and communicating via our website enables you to print the information and/ or store the information for future reference for a reasonable period of time. All communication and documentation between us, including the placing and receiving of trades, will be in English.
Advertising and Promotional Material
a) Spread Betting - All advertising and promotions are compliant with the relevant Financial Conduct Authority rules and advisory codes of practice. This includes appropriate risk warning notices on all promotional materials. Advertising does not target those under the age of 18. This includes not just content but placement of advertising as well. All advertisements are targeted at a suitable audience, and promotions give a clear, concise, accurate and balanced message with regards to the possibility of winning and losing. Advertisements specifically confirm that clients may lose more than their initial stake. Spreadex has developed a product range and account options to suit the different demographics within its client base so that targeted promotion can take place. At no time is it suggested that gambling is a means of solving financial difficulties.
b) Fixed Odds and Casino – All advertising and promotions are clear, fair and not misleading. Advertising does not target those under the age of 18. This includes not just content but placement of advertising as well. All advertisements are targeted at a suitable audience, and promotions give a clear, concise, accurate and balanced message with regards to the possibility of winning and losing. At no time is it suggested that gambling is a means of solving financial difficulties.
Spreadex Limited is authorised, regulated and registered by the Financial Conduct Authority, registration number 190941. The Financial Conduct Authority is based at 25 The North Colonnade, Canary Wharf, London E14 5HS and www.fca.org.uk. In placing a spread bet, you are entering into a contract which is legally enforceable by virtue of section 412 (or any other superseding section) of the Financial Services and Markets Act 2000.
Fixed Odds and Casino in Great Britain
Spreadex Limited is licensed and regulated in Great Britain by the Gambling Commission, casino and sports fixed odds bets are offered under licence number 8835. The Gambling Commission is based at Victoria Square House, Victoria Square, Birmingham, B2 4BP. In placing a fixed odds or casino bet in Great Britain, you are entering into a contract which is governed by the Gambling Act 2005 (or any superseding Act).
Casino Betting Outside of Great Britain
In relation to casino betting overseas, Spreadex Ltd is operating under an Alderney Gambling Control Commission approved Business Association with AGCC Class II License Holder, Net Entertainment Alderney Ltd, License #084.
Regulation by the Financial Conduct Authority demands that we comply with vigorous checks regarding capital adequacy and client money. All money held in your spread wallet including deposits, client winnings and even uncleared cheques to clients are held in a segregated bank account. Spread betting carries a high level of risk to your capital and you can lose more than your initial stake/ deposit. Spread betting may not suit everyone, so make sure you fully understand the risks involved (and seek independent financial advice if necessary). Please note that tax law can, of course, be changed or may differ if you pay tax in a jurisdiction other than the UK. Tax treatment depends on the individual circumstances of each client and may be subject to change in the future. The information on this site is not directed at residents of the United States of America or Turkey; or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. It is the responsibility of visitors to this site to ascertain the terms of and comply with any local law or regulation to which they are subject. Whilst Spreadex has made every effort to ensure the accuracy of the information on this site, the information given on the site is subject to change, often without notice. It is for guidance only and no liability is accepted by Spreadex for its accuracy or otherwise.
5. TREATMENT OF CLIENT FUNDS HELD BY SPREADEX
The following explains how funds which you transfer to your Spreadex trading ledger will be held and treated by us.
Applicable regulatory regime - Spread betting
Spreadex is authorised and regulated by the UK Financial Conduct Authority (the FCA) and as such we are subject to the FCA’s client money rules when we receive and handle funds belonging to our clients.
The purpose of the client money rules is to ensure that an authorised firm provides adequate protection for funds which it holds for its clients by requiring on a mandatory basis the separation of client funds from the firm’s own funds, other than in limited prescribed circumstances.
This mandatory separation of our clients’ funds from our own proprietary funds is achieved by our holding funds which our clients pay over to us in a segregated bank account which our bankers have acknowledged to be a client money account. Our client money accounts are currently held with Barclays Bank and Lloyds Banking Group Plc.
By operation of the FCA’s client money rules the client funds which we hold in that account is subject to the terms of a trust which applies automatically by virtue of section 139(1) of the Financial Services and Markets Act 2000.
That trust arrangement creates a fiduciary relationship between Spreadex and its clients under which client funds held in the client money account maintained by Spreadex in its own name remain in the beneficial ownership of the clients according to their respective pro rata interests in it. Consequently money which we hold for our clients in our client money account would not be used to satisfy the claims of any other creditors of Spreadex.
When you pay funds into your Spreadex trading ledger we will always hold them in our client money account, except in certain limited circumstances as permitted by the FCA client money rules.
The FCA’s client money rules permit Spreadex to withdraw funds from a client money account in only limited circumstances. The most relevant of which you should be aware are:
(1) If an amount becomes properly due and payable from you to Spreadex, e.g. to satisfy a debt which you owe to us, in addition to or as an alternative to requesting you to make a payment to us, under Rule 18(1) of the Customer Agreement we may transfer funds credited to your trading ledger (which will be held in our client money account) to satisfy that debt. This would most commonly happen if, for instance, a spread bet you have entered into is closed ‘out of the money’; in that circumstance we could draw on the funds credited to your Spreadex trading ledger to satisfy the debt which you owe to us.
(2) If you ask us to return to you all or part of a positive balance of funds held in your Spreadex trading ledger (pursuant to Rule 17 of the Spreadex Customer Agreement).
(3) If we have classified you as a professional client and you have signed the appropriate forms agreeing to this classification pursuant to Rule 23(2) of the Spreadex Customer Agreement, the effect will be that when you pay funds into your Spreadex trading ledger the payment constitutes a transfer of full ownership (i.e. including beneficial ownership) of those funds to us for the purpose of securing or otherwise covering present, future, actual, contingent or prospective obligations which you might owe to us. If you are classified as a professional client, we will not hold your funds in our client money account. One benefit of making that election is that Spreadex is then able to pass on the benefit of certain dealing cost efficiencies which it is able to achieve as a result of holding those funds outside of the client money account arrangements; but it is important to understand that in making that election you would be giving up client money protections under the FCA’s rules.
What happens to client money in the event of the failure of a firm or its bankers?
The FCA’s client money rules prescribe the way in which, and extent to which, funds which are held in a client money account would be returned to clients in the event of the failure of the firm holding those funds for its clients or the bank at which a particular client money account is maintained.
The rules on client money, and in particular on the distribution of client money in the event of the failure of a firm or its bankers, are complex. Like all authorised spread-betting firms, however, Spreadex will always be required to deal with client money which it holds in accordance with those rules.
Please be assured that Spreadex takes its regulatory obligations very seriously. In particular, in accordance with our obligations under the FCA’s client money rules we have taken appropriate steps to provide client money protections for those of our clients who wish to benefit from those protections.
We have reviewed our client money arrangements with Slaughter and May, a leading London law firm, and they have confirmed that Rule 23 of the Spreadex Customer Agreement (7th April 2014), which describe the basis on which Spreadex will hold and deal with your funds as client money, are compliant with the requirements of the FCA’s client money rules.
If you have any further questions about our client money arrangements, please call us on 01727 895 000.
Applicable regulatory regime - Fixed Odds
Any monies held on your fixed odds account are held as trustee in a segregated bank account at Barclays or Lloyds. The trust arrangement creates a fiduciary relationship between Spreadex and its clients
under which client funds held in the client money account maintained by Spreadex in its own name remain in the beneficial ownership of the clients according to their respective pro rata interests in it. Consequently money which we hold for our clients in our client money account would not be used to satisfy the claims of any other creditors of Spreadex.
Under the guidelines of the Gambling Commission your fixed odds balance will receive "medium protection."
Please see Gambling Commission website for further information:
6. SUPPLEMENTAL MOBILE TRADING TERMS
(1) All services accessed via the mobile trading platform are subject to the Customer Agreement and any supplemental rules which we may publish on our website relating to such services, including these rules, from time to time.
(2) It is your responsibility to ensure that you fully understand the operation of the mobile trading platform prior to its use, and consequently please carefully read the relevant mobile trading platform guide and any other information available on our website in advance of betting and contact us at the telephone should you need any help or assistance.
(3) You represent and warrant that you are aware and will comply with all legislative restrictions that apply to the electronic betting services that you use.
(4) You authorise us to act on any instruction given or appearing to be given by you using the mobile trading platform. Unless we agree otherwise with you, you will have no right to amend or revoke an instruction once received by us. You will be responsible for the genuineness and accuracy, both as to content and form, of any instruction received by us. We have no responsibility for transmissions that are not received by us.
We shall have no liability to you for any direct or indirect costs, claims, losses, damages, liabilities or expenses that you might suffer or incur as a result of access to our mobile trading platform by a third party unless this has arisen by reason of our negligence.
(5) You acknowledge we have the right, unilaterally and with immediate effect, to suspend or terminate (at any time, with or without cause or prior notice) all or any part of any mobile trading platform, or your access to it, to change the nature, composition or availability of it, or to change the limits we set on the betting you may conduct through it.
(6) We will do our best to make the mobile trading platform available when required by you, but we cannot promise that it will be available continuously as (a) errors and/or failure may occur in respect of technology, the internet may be subject to faults or events which may affect your access, and your systems, our systems or the systems of a third party you or we rely on may fail to work properly; and (b) we may need to suspend availability of the mobile trading platform for maintenance, repairs, upgrades or any development-related issues.
If this occurs during Trading Hours relevant to any of your bets we will be contactable via our advertised contact telephone numbers, and will provide you with prior notice of such suspension if possible.
(7) You are responsible for making sure that you are able to access the mobile trading platform when you need to, and maintaining the device so that it functions properly.
If you cannot access the mobile trading platform directly, then you will be able to contact us by telephone to request that we access the mobile trading platform on your behalf.
(8) Use of any high speed or automated mass data entry system with any betting platform will only be permitted with our prior written consent exercised in our sole discretion.
(9) Without prejudice to any other rules applicable to these service, we will have no liability to you in relation to any loss that you suffer as a result of any delay or defect in or failure of the whole or any part of our mobile trading platform. We will have no liability to you, whether in contract or in tort (including negligence) in the event that any virus or similar items are introduced into your mobile phone hardware or software via our mobile trading platform, provided that we have taken reasonable steps to prevent any such introduction.